Quality is simply giving people the product or service they really want and need.
– Kenneth Blanchard
“Effective managers,” he thought, “manage themselves and the people they work with so that
both the organization and the people profit from their presence.”
– Kenneth Blanchard
Too many leaders act as if the sheep – their people – are there for the benefit of the
shepherd, not that the shepherd has responsibility for the sheep.
– Kenneth Blanchard
That is what we often do with new, inexperienced people. We welcome them aboard, take
them around to meet everybody, and then we leave them alone. Not only do we not catch
them doing anything approximately right, but periodically we zap them just to keep them
moving. This is the most popular leadership style of all.
– Kenneth Blanchard
Most companies spend 50% to 70% of their money on people’s salaries. And yet they spend
less than 1% of their budget to train their people.
– Kenneth Blanchard
How on earth can I get results if it’s not through people? I care about people and results.
They go hand in hand.
– Kenneth Blanchard
Goals begin behaviors. Consequences maintain behaviors.
– Kenneth Blanchard
You really have three choices as a manager. First, you can hire winners. Or, second, if you
can’t find a winner, you can hire someone with the potential to be a winner. Then you
systematically train that person to become a winner. If you are not willing to do either of the
first two then there is only the third choice left – prayer.
– Kenneth Blanchard
Feedback is the breakfast of champions.
– Kenneth Blanchard
Often, when disciplining people, managers persecute the individual. My purpose in a One
Minute Reprimand is to eliminate the behaviour and keep the person… Their behaviour is not
OK. They are OK.
– Kenneth Blanchard
There’s a difference between interest and commitment. When you’re interested in doing
something, you do it only when it’s convenient. When you’re committed to something, you
accept no excuses – only results.
– Kenneth Blanchard
People should learn Less More and not More Less.
– Kenneth Blanchard
In the past a leader was a boss. Today’s leaders must be partners with their people. They no
longer can lead solely based on positional power.
– Kenneth Blanchard
A problem only exists if there is a difference between what is actually happening and what
you desire to be happening.
– Kenneth Blanchard
Humility does not mean you think less of yourself. It means you think of yourself less.
– Kenneth Blanchard
It was as though most managers in the world were primarily interested either in results or in
people. The managers who were interested in results often seemed to be labeled “autocratic,”
while the managers interested in people were often labeled “democratic.” The young man
thought each of these managers – the “tough” autocrat and the “nice” democrat – were only
partially effective. It’s like being half a manager.
– Kenneth Blanchard
Help people reach their full potential. Catch them doing something right.
– Kenneth Blanchard
As a manager the important thing is not what happens when you are there, but what
happens when you are not there.
– Kenneth Blanchard
The best minute you spend is the one you invest in people.
– Kenneth Blanchard
We can’t always control what happens in our lives – things will go well, things will go poorly –
but what we can control is our response to those events.
– Kenneth Blanchard
These three basic ingredients – telling people what they did wrong; telling people how you
feel about it; and reminding people that they are valuable and worthwile – lead to significant
improvements in people’s behavior.
– Kenneth Blanchard
80% of your really important results will come from 20% of your goals.
– Kenneth Blanchard
The key to successful leadership is influence, not authority.
– Kenneth Blanchard
Most managers wait until their people do something exactly right before they praise them. As
a result, many people never get to become high performers because their managers
concentrate on catching them doing things wrong – that is, anything that falls short of the
final desired performance.
– Kenneth Blanchard
If you don’t blow your own horn, someone else will use it as a spittoon.
– Kenneth Blanchard
Take a minute: Look at your goals. Look at your performance. See if your behavior matches
your goals.
– Kenneth Blanchard
Servant leadership is easy for people with high self-esteem. Such people have no problem
giving credit to others. They have no problem listening to other people for ideas. They have
no problem in building other people up.
– Kenneth Blanchard
None of us is as smart as all of us.
– Kenneth Blanchard
Feedback on results is the number one motivator of people.
– Kenneth Blanchard
Everyone knows that not all change is good or even necessary. But in a world that is
constantly changing, it is to our advantage to learn how to adapt and enjoy something better.
– Kenneth Blanchard
We are not just our behavior. We are the person managing our behavior.
– Kenneth Blanchard
I absolutely believe in the power of tithing and giving back. My own experience about all the
blessings I’ve had in my life is that the more I give away, the more that comes back. That is
the way life works, and that is the way energy works.
– Kenneth Blanchard